Storyblocks

Christian

SuccessTeam

Greg Murtland

Billing and Account Management: Frequently Asked Questions

Learn the steps to prevent your Storyblocks subscription from renewing.

How can I cancel my subscription and stop it from renewing?

Account Management

How do I reactivate a user on my account?

For my organization's account, can I have more than one administrator?

I received an "Unexpected Error" when adding a user to my account.

How do I deactivate a user?

How do I resend an invitation email?

How do I add new users to my account?

Manage Business Account Team

Understanding the reasons a purchase can be declined, and next steps for resolve them.

Why is my purchase being declined?

Learn the steps to updating the credit card stored in your Storyblocks account.

How can I update my credit card?

Learn the steps to view and download past invoices from your Storyblocks account.

How can I locate and download my invoices?

Billing

More details about why Storyblocks must collect sales tax in some jurisdictions.

Why am I being charged sales tax?

More details about how Storyblocks determines how much sales tax to collect.

How is the tax amount determined?

More details about how Storyblocks knows how much sales tax to collect for your local jurisdiction.

How is location determined for tax purposes?

Learn the steps to registering your Storyblocks account as tax-exempt.

I am tax-exempt. How do I submit my tax exemption information so I am not charged sales tax?

Learn the steps to checking up on the status of your tax exemption verification.

How can I check on the status of my tax exemption verification?

Sales Tax

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.